Cases
Post-sale complaints and support.
| Subject | Contact | Priority | Owner | Status | Created | Action |
|---|---|---|---|---|---|---|
Additional volume discount request Client is requesting an additional discount for the quarterly restock contract. | Bambang Hermawan | normal | DDewi Lestari | new | Aug 12, 2026 | |
Manufacturing defect — power outlets 5 power outlet units not working, indicating a supplier manufacturing defect. | Putri Ramadhani | high | DDewi Lestari | in progress | Aug 12, 2026 | |
Return — wrong item shipped Pipe diameter shipped does not match the order (3-inch vs 4-inch). | Agus Purnomo | normal | DDewi Lestari | in progress | Aug 11, 2026 | |
Transformer warranty claim Transformer failed 2 weeks after purchase, client is requesting a warranty claim. | Maya Anggraini | high | DDewi Lestari | new | Aug 10, 2026 | |
Shipping status inquiry Storefront customer asking for delivery estimate on order SU-20260809. | Ismail Ismail | low | DDewi Lestari | closed | Aug 9, 2026 | |
Payment method confirmation Client asking about installment payment options for a large order. | Dedi Setiawan | low | DDewi Lestari | resolved | Aug 6, 2026 | |
Item quantity discrepancy on invoice Client reports invoice shows 105 pcs, but only 100 pcs were received. | Rina Wijayanti | normal | DDewi Lestari | in progress | Aug 5, 2026 | |
Pricing complaint — wholesale tier mismatch System briefly charged retail pricing; corrected to wholesale pricing. | Lina Marlina | normal | DDewi Lestari | resolved | Aug 3, 2026 | |
Ordered items damaged during shipping 3 MCB units damaged due to impact during shipping. Already replaced with new units. | Hendra Kusuma | high | DDewi Lestari | resolved | Aug 1, 2026 | |
Shipping address change Updated project address for the next delivery. | Yuni Astuti | low | DDewi Lestari | closed | Jul 28, 2026 |